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Insurance
Claims Processing Benchmarking Association™ (ICPBA™) targets
specific information about the effectiveness of claims processing in
the insurance industry. The association is currently a free organization
with fees assessed only when companies want to join specific research
efforts. Membership is limited to individuals employed as regular employees
of companies that provide insurance to third parties.
Mission
To identify "Best
in Class" business processes, which, when implemented, will
lead member companies to exceptional performance.
Objectives
- To conduct benchmarking
studies of important business processes.
- To create a cooperative
environment where full understanding of the performance and
enablers of "best in class" business processes can
be obtained and shared at reasonable cost.
- To use the efficiency
of the consortium to obtain process performance data and related
best practices information from companies within and outside the
insurance industry.
- To support the use of
benchmarking to facilitate process improvement and the achievement
of total quality.
Membership
The scope of Insurance
Claims Processing Benchmarking Association™ membership
includes those organizations that require a more detailed understanding
of insurance claims processing best practices.
Company membership will
be considered with respect to compliance with Insurance Claims Processing
Benchmarking Association™ mission, goals and operating guidelines,
as well as qualification of the organization within the scope of
membership.
Participation in specific
efforts will be optional and open only to members with costs shared
by the participants.
Companies in the consulting
industry and others likely to resell the data are not considered
for membership.
Benefits of Membership
Studies:
Insurance Claims
Processing Benchmarking Association™ will identify and present to
members opportunities to participate in Benchmarking studies on
various topics addressing issues of importance to the insurance
industry.
There are two
types of Benchmarking studies provided:
- Consortium studies are
offered to the membership as a whole with costs divided.
- Single company sponsored
studies addressing the interest of one member company can be offered
to other selected members for no fee.
The association will also support insurance claims processing benchmarking
efforts:
- Research - Access public
and private databases.
- Identify study participants
- Top companies in a variety of industries.
- Collect data - Manage
response collection with the participants as a third party.
- Lead site visits - Structured
with best participants.
Roundtables:
Interest group roundtables
can be organized throughout the year. Members will pay a nominal
fee to join real and virtual roundtable discussions that address
specific processes.
Cost:
Currently, membership
in Insurance Claims Processing Benchmarking Association™ is FREE!
Costs of studies are shared by the participants.
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Current Benchmarking Initiatives
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